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| - Like another recent poster, we too have made the Old Mill Toronto a Christmas tradition, and it has come after the Royal York discontinued its shopper's brunch traditional buffet. Needless to say, we've had more than a half century of attending the Christmas buffets at historic Toronto locations. The Old Mill Christmas brunch tradition is a new location for us, only having attended the past several years, and given our experience this year, may be our last. Firstly, our December 23rd reservation for the brunch made months in advance comes with a warning that cancellations are charged, so be warned. We didn't cancel, but did find that despite the reservationist's advisement of the menu and charges, the brunch wasn't offered on the day we attended. We had to order from the lunch menu: burgers, sandwiches, and fish and chips, etc, were our choices. The manager later advised that the new staff didn't provide the correct information, and we did get a 'sorry'. The food was good for a (pardon the pun) run of the Mill pub restaurant menu. The chicken wings were decent as an appetizer too. Let's be honest here, the location is spectacular to dine in, and offers great historic charm in any season. It's nothing new to us, and we're thankful to be there. My mother even had her wedding party here in the 60s, so it is a place with a lot of family history too! The service was absolutely deplorable though, and that is where the main problems are with this review, and I hate to give bad reviews, but this service level deserves it, really. As a previous poster advised, service was poor, and slow. We had to retrieve our waiter on a few occasions, physically having to get up and go and get him while he was socializing with other waiters. This was no young inexperienced looking wait staff member either. There was truly a sense of not caring. This reached a ridiculous level, and the last straw was the curt rapport we had when questioning our billing: having separately billed 2 pounds of our appetizer chicken wings (yeah, I know), into two single orders, resulting in an additional $6-$8 on our bill. He even hung around when we talked to the manager at the end about not being advised about the Christmas brunch offering at the time of reserving. We weren't treated like any patrons should, let alone ones who had been attending the restaurant in one way or another for the last nearly 60 years. We aren't planning on returning, sadly.
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