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  • We made reservations while on the road via my iphone through hotels.com. After getting very lost & driving a half hour out of our way (there is a BIG difference bwtween "Ave" and "St"!! And since Hotels.com doesn't allow you the choice to open your phone's map app - only their own map, I had to recite the address over & over in my head & type it into my map. Could have been WAY worse - but this little flaw really pissed me off!) Obviously, this part is a critique of hotels.com - and I did not let it influence my review of the hotel, that doesn't control such things. We get to the hotel at 9:40. The kid behind the counter tells me he can't check us in because it's so close to shift change & he's already counted out. Uhhhh WHAT?? It's late. I'm tired. And we've ALREADY PAID FOR OUR ROOM ONLINE. This should be a slam dunk! Unfortunately, this kid only reinforced the growing stereotype about the lack of work ethic in the next generation. With an extremely irate husband and a grumpy teenager, that was a VERY long 20 minute wait. The next clerk came on duty & helped us immediately. I must say, Timm was EXTREMELY helpful, courteous & kind. If not for him, I'd have rated service at 0 stars. Timm's service alone was 5 stars. He quickly checks us in and gets us a room - but, unfortunately, it wasn't a great room. Someone ELSE there was slacking on the job. The room had a putrid stink like one of the ITT Tech kids had partied too hardy and puked in a corner, the bedspread was missing from one bed (?!?!?), the other bedspread had suspiciously dirty smudges all over it, and the whole room strongly vibrated as if it was over a giant revving engine. It was very surreal. But one call to Timm at the front desk & a new room was procured quickly & painlessly - he walked us over to the new room, himself, held the door & made sure we settled in nicely. After that, our stay was great! The beds were super cozy (if a little crooked?? Can't figure that one out - but any night I get my OWN bed instead of sharing with my hubby is a great night's sleep, sooo....) ... it was quiet... and the FREE BREAKFAST was awesome! Waffles, sausage, muffins, cereal, coffee, juice, yogurt, fruit, etc etc etc! After staying at several "free breakfast" hotels in the previous week we'd become pretty jaded. A cold muffin & coffee with powdered creamer does NOT a breakfast make! But this!! THIS was a BREAKFAST! I mean - don't get me wrong... we're not talking fine cuisine here. But compared to what you usually see, this was a veritable feast! So, in summary, our initial 20 minutes at this hotel was 1 star across the board. The remaining hours until checkout were FIVE GLORIOUS STARS! Thanks, Timm, for helping me get at least ONE good night's sleep during my vacation!
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