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Attributes	Values
type	rev:Review
dateCreated	2016-08-25 00:00:00 (xsd:dateTime)
itemReviewed	AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	My husband and I went to the AutoNation Chrysler Dodge Jeep Ram North Phoenix at 16406 N 26th Avenue North Phoenix AZ 85023 on Sunday August 14, 2016 in the afternoon. We were assisted by SALES PERSON who was very casual in dress and presentation. We had gone specifically to look at a 2015 Grand Cherokee Laredo that had a manager's special advertised online. We took a test drive in the vehicle and were provided financing numbers from SALES PERSON at 11.99% interest. Previous purchases via AutoNation Toyota have always been completed at 0%. SALES PERSON stated this was not possible and said he needed me to complete a credit app to see what interest rate I would qualify for. I stated I did not wish to have them run a credit check as I am in the middle of refinancing my home. He assured me it was not a credit pull hard or soft. However, he later mentioned my credit was good and that we qualified for 3.99%. I stated we were not looking to pay interest and that we would pass on the deal. He stated he was to go back and get us a business card. Another individual came out who did not introduce himself. I am assuming we had a bit of a racial interaction because he assumed I was middle eastern and I believe he was middle eastern himself. I assume because of my last name he thought I was Muslim and not wanting to pay interest due to religious reasons. He approached the table dressed in plaid shorts, white polo shirt and props leg on a chair across from us and asks if it was against our religion to pay interest. I said no, as I did not want to pay interest because I have not had to pay interest in years in all my years of financing vehicles. He states he can possibly lower it to 2.5%. I said thanks but we didn't want to pay interest at this time. He stated if we were to aim for 0% they would have to remove the 7000 dollar discount on the vehicle. We said it's ok - we will not be buying at this time. The unknown 'manager' stated that is the best they could do. SALES PERSON and him then simply walked away and never gave us a business card or anything. My husband and I walked out and over the loud speaker in the parking lot they start yelling BYE and singing na na na na GOODBYE. Another couple getting in their car asked if that was for them - I said - I don't know - did you buy a car? He said no - I said then it must be for all of us. I hate to say that the place itself or the experience was not professional at all. After my experience w dealerships like AutoNation Toyota and Subaru - I was appalled by the treatment we received when we decided not to purchase. * SALES PERSON was unprofessional * The manager 'onsite' was unprofessional * The religious remark was rude and unacceptable * The religious assumption was unacceptable * The yelling and singing over the parking speaker was completely uncalled for and unprofessional * Not introducing himself or providing a business card was unprofessional * Lying about running my credit report - I received an update from my credit check today reflecting they did run a credit check after assuring me they were not going to run a check. Besides being mistreated at this dealership, they also lied about the credit check now dinging my score. * Lack of follow up from management: * I spoke originally to 1ST MANAGER 08.15.16 who assured me that he would follow up . When I received notification that my credit check was ran after being told it would not be - I left him 2 voicemails which he never returned. * 0817 I spoke to 2ND MANAGER. 2ND MANAGER stated he was going to follow up and stated on 8.19 that I would be receiving an apology email. Supposedly he had spoken to SALES PERSON and the unknown manager from Sunday who no one has yet told me what his name is. This email was never received. * 0823 I spoke to 2ND MANAGER again stating the email was never received. He said he was following up right there and then and would call me back. He never called back. I'm not sure why we are receiving the runaround on this. As listed above - overall the experience w this dealership has been horrible from the sales person to the management. I would like a phone call to further discuss and action taken for lying about the credit report, the racial comment and unprofessional behavior. I can't express enough how frustrated and disappointed I am in this whole experience. Please note I am forwarding this to corporate as well.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Amirah

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