I have to write this review which I don't rarely write a review for fast food, but you pay for what you get.
However I stopped by 3-7-16 @ 9:30pm to just pick up a sonic blast for my wife. They did seem a little busy but what pissed me off was waiting in drive thru to place my order I waiting 10 freaking minutes just to place one simple order.
So I drove up to the drive thru window and I see the staff just hanging out. The young kid who worked the window was sitting on the floor on his phone. Once someone saw me drive up that kid sitting in the floor stood up and said " how can I help you". I mentioned I was waiting for 10 minutes and if I could speak with the manager. Well the manager is an 19 yr old kid who is trying his best to make ends meet. He did a professional job on the fix the issue but I was not going to order in fear my sonic blast would be contaminated. I've watched movies like that lol.
But to the district manager, the store manager, and the owner of the store needs to seriously train your staff for customer service. Not kiss our feet or anything like that BUT to have in mind remember customers are the ones who write your paychecks.
Waiting 10 minutes is unheard of, unless you were super busy which they were not. I hope this get to the right person, because I will never stop here again and make sure No one else does either. That how much influence I have in this area.