My husband and I just bought a new 2013 Jetta SE from Findlay Volkswagen less than a week ago and I wish our experience was better. We went through Capital One's blank check program to buy our car and first had decided to buy a used 2010 Jetta TDI through Findlay. We agreed on a price, signed papers and took our car home and thought everything was ok...
Until we received a call from the dealership a couple days later that our Capital One financing wouldn't work because they were over the loan to value Capital One would approve. I remember handing the check and paperwork to the salesperson and specifying about the loan to value requirements Capital One had stipulated. Obviously this was not understood by them if they were now calling us telling us they needed $1300 more for us to keep the car. So fast forward to the husband and I deciding we were NOT going to do that. We took the car back and decided on a new 2013 Jetta SE instead that we would not have loan to value issues with. I was a little annoyed that we ended up spending way more money than had first planned but justified it by it being a brand new vehicle.
Yesterday my husband got a flat tire on the way to work in the car he has had for less than a week. When he took the car into Findlay to get it replaced he was asked " did you buy the extended tire warranty?"
Are you serious??? This car has been driven for less than a week and has already cost me $214 for a new tire. I am amazed. This is not a good way to start a relationship Findlay. I am already regretting not going back to Toyota.