Just an update, the owner contacted me and rectified the situation. Thank you B&B for caring about your customers!!
Beware, they only go east to Gilbert for service. I found out the hard way. Called and made a service appointment early in the week (gave cross streets and address). They scheduled me no problem. The service guy (Kenny) called me the night before and let me know he'd be there between 8-9 the following day. I took the day off from work to get this done. I then receive a call about 8:30, from Kenny, confirming my cross streets. He then tells me that they don't come out that far. I then tell him that I've already took the day off and am willing to pay an additional trip charge. Nope, he says no can do. Very disappointed. Sometimes I wish that people would use their critical thinking skills and do what's right. I was even willing to pay for their time.