I made an appointment for BTR to come out and give an estimate on Oct.5th 2016 at 4pm. Around 4:15 I called to confirm they were still coming and was told that she would reach out to whom ever coming to verify. I received a call back and was told she could not reach him but he should be there shortly. Around 15min. later I received a call that he had an emergency and would not make and we would reschedule. I called the next day and rescheduled for Oct 8th. 2016 at 10am. The weather was windy and raining , so they did not show. No phone call to let me know. I have not heard from them since.