As a new puppy owner, I want to make sure that my puppy receives the best of the best in anything and everything. I mainly chose West Russell Animal Hospital based on the high reviews. First impressions are everything, including making the phone call for the first appointment. The receptionist was extremely friendly and helpful and I was able to book for the following day. Location is great, it's conveniently placed by the freeway. They have a cat entrance and a dog entrance. Staff upon checking in was friendly, I love seeing consistency within a company. Wait time was brief waiting for the vet. Dr. Scott is AMAZING as well as the vet assistant that was with her! She loves what she does and didn't mind answering all of my questions since this is all new to me. Pricing is reasonable for vaccinations since this is the only service I have gone in for. I would HIGHLY recommend bringing your beloved fur babies here.