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  • I purchased a love seat, chair and a half and ottoman from this Ashley's store in Markham, Ontario. I was told that the delivery guys would move the existing furniture to any room in the house.....buyer beware, although it was piece for piece as the terms state, the delivery person was adamant that they don't do that, and couldn't understand why the store would say they would ( and it was even on my sales bill). Also, more important, the legs on the furniture are PLASTIC! I was never informed of this as I assumed it was wood, like most furniture. I was basically told that, that was the way they came and I , ME, should have checked it in the store before I purchased it! Not that the salesperson should have informed me , especially when I was spending so much money on the set. No help from customer service either.....leave it or lump it. If I was to return the set, they would charge me 25% of the cost,, if I was to replace it, 10%. Aweful customer service! I won't be shopping at this store again! Not trustworthy, poor workmanship! Ps. I purchased some beautiful wood legs from Etsy for less than $100, and replaced the aweful plastic ones. I plan on dropping the plastic ones the reception desk of the store!
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