I was very disappointed with Smokey's Garage Door based on the reviews they have received. The person I spoke with to schedule an appointment was very pleasant and set the expectations in detail. I received a 4 hour window when the tech should arrive and I can understand the reasoning behind that. I was excited when the tech calls to ask if they can come early and should arrive between 9 am and 11 am. Of course I was pleased to hear this news and quickly accepted. Well 11 am comes and goes, no show or call. I call the main number and informed Shane of my conversation with the tech. He apologizes for any misunderstanding and states the tech will arrive as soon as he is done with the current job. He wasn't able to provide an ETA. This wasn't helpful and very disappointing. I called Performance Door Service @ 602-368-4453. They were very pleasant and were able to make it today with a shorter arrival time 2 pm to 4 pm. I promptly called Smokey's Garage Door to cancel my appointment. I will write a review once Performance Door Service completes the job.