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| - I've come here a fair amount of times, and most of times I've had a good experience with the food and fairly friendly service. Nothing out of the world but good enough that i found myself returning occasionally. However because of one recent experience i had, I will not be going back.
One night, 2 of my friends and I came here for kbbq (Ive only come to this restaurant for their regular menu at this point so it was my first kbbq experience here). We ordered a couple of different meats as well as their soondae and tteokbokki. Overall, the food was really delicious and came in fair portions.
The bill came to around $100 (we ordered more than we could finish). When we got our change back we start counting out the tips. Before we were done, a waitresses passes by, glances at the change and says coldly "minimum 10%". This made us quite annoyed as we were not notified of this prior to ordering and the rude way she told us when we weren't even done counting out the tips. We clearly looked un happy as another older waitresses came by and explained to us that the kbbq option requires a 10% minimum tip. We argued that although we are not hesitating to tip more than 10%, we felt that it was wrong and unfair that no one had let us know prior to us ordering. We ended up giving the minimum 10% as we did not want trouble and it was clear that they would not let us leave until we did.
In my opinion, tips should be earned with at least decent service, not expected. So for them to have essentially demanded tip from us is absolutely ridiculous. It is ok to charge a service fee but this must be made known to the customer beforehand.
Overall, despite the good food this place offers, the bad experience I had ruined their reputation for me. Will not be recommending this place or returning anytime soon.
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