After going through many hair salon reviews on Yelp, I finally picked 20 Volume Salon & Spa. What got me was the options they give you to chose a New Talent - Master depending on what you can afford. I chose 'Advanced' and was scheduled an appointment with Mercedes. When you walked in you're greeted by a very friendly receptionist who offers you something to drink. After sitting in the waiting room for a few minutes, Mercedes took me to her station. She started with asking what I would like and gave me her suggestion without being pushy. She then gave a head & neck massage in the chair. We then headed over to the hair sinks where she washed my hair with wonderful smelling shampoo then put conditioner in my hair and covered with a hot towel. While that was setting she gave a hand/arm massage then rinsed the conditioner out. We then went back to her station and she cut and blow dried my hair. She made extra sure I was happy with the outcome as I had expressed the last hair cut I had was botched. I loved my hair when she was done with it and I'll definitely be coming back in 8-10 weeks.