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| - My iphone6+ became unresponsive; I had to hard boot it once or twice a day, and often turn it off and back on to complete entering a phone number or typing a text. After a couple of months, it had a complete breakdown, opening apps, dialing phone numbers, typing at length, all unprompted and without any input from me. When it had become unbearable and unreliable, I made an appointment at the help bar at Apple biltmore (I refuse to call it a Genius Bar). The very personable young man told me I was 48 days out of warranty, and proposed two solutions -- repair/replace the screen-display assembly for $150 or so, or $359 trade in toward a new $850 phone. I told him that was unacceptable since the problems started while the phone was still under warranty (and I had a Verizon service call to prove it). I asked to speak to a manager, who made the same offer (and acknowledged the trade in was the same as if my phone had fallen in the toilet). I went to Phoenix iPhone Repairs, where the gentleman offered a replacement screen-display assembly for $150; even though the price was close to the Apple Store, I agreed. When he took my phone apart, he saw the contacts were dirty, cleaned them, and returned my working phone to me, without any charge. I tipped him $20. You don't have to put up with arrogant unhelpful service advisors. Phoenix iPhone Repairs has won my loyalty and deserves your consideration.
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