They are usually busy taking care of animals so you may not be greeted with a warm welcome at Samy's, but they always take good care of my cat Rebel. He is a very hairy rag doll type cat. They shave him down, and he loves when all that fur is off. He seems very comfortable getting groomed with them. The only part he doesn't like is the carrier, and the trip there. In closing they care about animals, not service, but that's why you are there.