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  • Infuriating experience with this movie theater. Purchased a Groupon for two tickets and a small popcorn/ sodas. First time we tried to redeem it, they explained that we couldn't watch a movie during premiere week. We said, fine we'll pay full price and save the tickets for another time. Theater was nice and we enjoyed the food. We decided to come back to watch Star Wars with our family (mind you that is seven of us with food...the bill added up fast!!) during premiere week and once again we saved the Groupon tickets as we knew we couldn't use them. We wanted to watch Star Wars a second time and thought this is when we get to use the Groupon! Wrong! Called the theater just to make sure we could use it and sure enough they said no. Apparently we couldn't watch Star Wars until after January first! Way after premiere week!! ( at this point we were beyond frustrated as we had sat on this Groupon for months now...). Spoke with a ticket seller in the front desk of the theater and she finally agreed that we could use the Groupon to watch Star Wars but we could not get the popcorn or the sodas. We drove down to the theater and decided to speak to manager to explain the situation. The manager was beyond apathetic and could care less about it. She kept saying it was not the theaters fault and that there was nothing they could do. We said fine, we don't really care about the popcorn or soda at this point. Then she proceeds to tell us that we can't even watch Star Wars with the Groupon. Apparently, the person we spoke to on the phone basically misinformed us and we drove all the way down here for nothing. Poor poor customer service and we had come here and enjoyed it a couple times, but for sure NEVER coming back....
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