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  • Mediocre product, and ever changing bill, random charges for no reason, having to waste and hour of my life every month or so with their terrible customer service... I can't wait to switch when my contract is up. I was told to call back on a certain date to "renew my discounts." This already annoys me because it is simply a waste of my time. Either way, I called on that day, using a reminder in my phone, and was told I'd called too early. Fine, I called back on the new day I was given. Now I was told I'd called too late and my bill had gone up by 50%. I told them the story and they "cleared it up." Next bill, I have $90 in charges extra. I call again and am told this is the pro-ration for passing my deadline. I inform them that I'm not paying that and to pass me to whoever it is I have to talk to to deal with that. This charge is put down as "disputed." That was in may of last year. The charge is still on my bill and now I'm getting a $7 late fee each month for not paying that. I call again and tell them what is going on. I'm told the late charges will be removed and I won't get them anymore. I keep getting them and not paying them, nor the $90 charge because it is in dispute and I was told not to pay it by their rep. It is now almost February and the dispute is still going on. My remote stopped working after almost 4 years of service abd when I called to get a replacement, I was told it would cost me $10. I told them that it was the least they could do for my troubles to send me a free remote, allowing me to actually use their product. They did, however they sent it to my old address that I haven't lived at for almost 2 years and their company installed my service at my new address. I called back and they apologized and told me they would overnight me a remote. Cool. Next bill, I'm charged for 2 remotes at $10 each and an overnight delivery charge of $15. This company has the worst customer service I've ever seen. Never on my life have I dealt with a company that made it so hard to keep their service. I can't wait to switch.
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