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  • I usually shop here when the local hardware store down the street doesn't have what I'm looking for or if I need lumber. One day, I accidentally dropped a bottle of rust remover gel in this store and it spilled everywhere. I did the right thing and went to the service counter to let them know. The guy behind the counter said nothing and called someone to the front to clean it up. It was an awkward exchange given he didn't say anything. Usually a costumer service person would say "don't worry about it" or "no problem" after you apologize for making a mess but whatever, maybe he was busy. But, then the guy who is coming to clean it only brings a roll of paper towel so I try to tell him that this stuff is pretty wicked and that he might want to wear plastic gloves. He gives me a look like he is confused as to why I am talking to him, says nothing, and proceeds to clean up rust remover gel with his bare hands. So bizarre! If you have to shop here I recommend avoiding the employees as much as possible. From the other comments here, it sounds like they try to avoid you so it should be too hard.
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