I had an awesome experience! I don't normally comment on car rental experiences as it's not that exciting (sorry!) but wanted to give credit where it's due. I traveled alone with my 3 year old and it was extremely challenging for me to juggle everything I had (stroller, car seat, 3 year old, bags, large suitcase etc.). Jared, at the counter, was very friendly and helpful and even charged my dying cell phone while I checked in. He called someone to come help me who rolled my suitcase over to the rental lot. It was super easy (no shuttle, yay!) and I was in my clean car in moments. On my way back I was stressing about how I was going to transport everything from the car to the terminal check in. The manager who met me at my car was kind enough to help me with my items all the way through the bottom level of the airport, up the elevator and right over to the ticket desk. These gestures made my experience pleasant and memorable and they were greatly appreciated. Thank you!