I love this place, could eat there everyday. Hummus and wraps good! Salads great! Salad dressings sooo good!
Couple of issues: I wish you didn't have to reach over the garbage "holes" to grab plastic-wear and napkins. Sometimes it really smells and it's just a little nasty especially after busy times. Secondly there is one girl in particular that works there that has a serious attitude problem. And sometimes despite the request, they fail to include. Mostly everyone else is super nice.
Otherwise for the most part I can agree it can take a while to order if there are just a few people in line. So order online and pick it up. The app should allow to include more text in special request area.