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| - MDUSA sponsers a fairly well known weight lifting team and gets a lot of good talk in the various weight lifting and body building forums. Unfortunately, I haven't had a very good experience with them.
I'm giving two stars because apparently they sell good products even if their logistics is a mess.
I attempted to place my first order from MDUSA over Thanksgiving Weekend during their "Black Friday / Holiday sale."
On Tuesday, after their (and everyone else's) sales were over, they cancelled my order (a pair of weight lifting shoes) due to being out of stock and sent me an email.
Customer service (Krysta), while apologetic, did not actually do anything for me. No offer to extend the discount, give a better discount, or anything really. Just that they were sorry. They did mention another (even better) sale that crashed the server.
Anyway, It's 2012 and their website allowed orders beyond their stock levels? So, I spent my Christmas dollars elsewhere.
I would have happily waited for the product if they threw me a bone of some sort as a goodwill gesture. They'd have a customer for life if they had offered me that killer deal I missed out on as soon as they had stock.
About the only thing I received (after posting on Facebook) was an invitation to call their phone number and talk to a Lisa.
I'm really not into calling and talking on the phone for orders, as my schedule never seems to match when companies actually have people staffing the phones. Plus, the last company I called rather than ordered online from I ended up with two of the same item (not MDUSA, but I don't like talking on the phone for mail order).
I feel like I've waved money at Muscledriver USA and they're refusing to take it or even make a minor effort to do so. Email me an offer, message me an offer, call _me_, etc.
So anyway, I haven't written them off 100%. I'd still like those shoes I tried to order over Thanksgiving. I'm not holding my breath though.
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