I have been going to jackflaps with my girlfrend on saturdays for sometime. We have aways had good food and service. One day at West Shore Wines we even met the owner, a nice guy! However, today for the first time I took my husband. We did not even get waited on for almost a half hour. The waitress would not even acknowledge us! i finally asked the nice guy, Brian, if he could take our order (he was cleaning tables) and he did. They were not busy (4 tables total including ours) Not a single table ate together, including my husband and I. Everything came out one meal at a time! My pancakes were so dry! The table behind us asked to see a manager, to which Brian replyed, they didnt have one there! This is not acceptable, the price for breakfast warrants much better treatment! On a positive note, thank you Brian for at least taking care of us!