Worst company to deal with. We were using them for a conference, since they're the onsite logistics company. First I called weeks in advance to get a quote and process shipping some items to the show. They said it would take two-days for quote. I followed up for several days with the person I was working with when I didn't get the quote. Finally I called and got someone else to try to help. They let me know the person I was working with was no longer with the company. This set us back four days in the deadline. So I worked with this new person for over a week. I let them know we were shipping furniture, uncrated and not on a pallet. I got instructions on how to have the items wrapped and we had a company come in and professionally wrap the furniture. The day of the pickup they told they would not pick up the items, because they were not on a pallet. They told us we could rent furniture (which was even past the deadline at this point) but I let them know one couch to rent was $1700, which is why were elected to ship our own furniture and pay their exorbitant fees for shipping and handling and setup which was still significantly less then renting from them.
Such a hassle and big disappointment. I don't trust anything they say at this point. What a way to waste our time and money, by holding us hostage to their services and outrageous fees.