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http://www.openvoc.eu/poi#funnyReviews
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  • We came in on a Thursday night as DJs in a suite. Pulled in to valet and we were unloading our equipment. Valet gave us a ticket and bellhop came over and asked if we need help up to a room. We accepted and gave him a $10 tip for helping us out. He responded by saying "I charge $20". We have performed DJ services in almost every casino on the strip and utilized this service and never once did a bellhop say "I charge $20" as they work on tips. After we are done in the suite the bellhop comes back and WE LOAD our equipment and he (different bellhop) says "I charge $20". At that point we are beyond livid. I go down to the front desk and ask to talk to a manager. The guy behind the counter asks if there is anything he can help me with and I asked again to speak with a manager. He said he needed to know what it was pertaining to in order to fulfill that request so I told him. I also let him know that neither bellhop would provide me with a receipt. He left the counter came back in 3 minutes and explained that it is their policy to charge $20. I asked him for a receipt and again to talk to a manager. He was unable to give me a receipt and he would not go back and grab the manager. At that time another bellhop came over and the man behind the desk told him the situation. He asked the bellhop to give me a receipt and the bellhop said that they couldn't. At that point I wanted to go home, it was late. We left and as we were waiting for valet I decided to try again and ask the bellhop for a receipt. He said he could write something down on a piece of paper but that was the best they could do. SERIOUSLY??? If this is a legitimate charge then it would be in your system and you could give me a receipt. What if I used a credit or debit card? How would you charge it? I called the next day to speak to a manager. Again, I get a girl at the front desk and I had to provide all the information AGAIN before she would let me speak to a manager. She then puts me on hold and comes back on and said it was infact their policy. STILL NO MANAGER!!!!! I direct message the Palms on their facebook asking why I am unable to speak to a manager. 3 days later....THEY HAVEN'T ANSWERED ME, I STILL HAVE NOT SPOKE TO A MANAGER AND WE STILL HAVE NO RECEIPT. Outcome is simple, we were hustled and the customer service was horrific. I will never step foot in this place again or spend another dollar there. No wonder all your clubs are closing and your casino was empty. Poor customer service from your staff, no acknowledgment from management but your bellhops are $40 richer.
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