I'm from Chicago and lived 5 minutes from Lou's restaurant so I am a little picky when it comes to writing a review about my favorite place. My first experience with Lou in AZ was to carry out a pizza because the line for dining when they opened was very, very long. I ordered a classic original deep dish and a spinach one to go. The classic was good but the spinach pizza had sliced tomatoes all over the top of the pizza and "cheddar cheese" underneath it. That was not good. Then last week we decided to try and eat at the restaurant so we went at 3:30 in the afternoon during the week. Good time to go, only two couples in the restaurant eating. I ordered calamari for an appetizer and it was over cooked. They brought us another order that was cooked perfectly. We then ordered the classic original deep dish pizza and I noticed it has pieces of sausage under the tomato sauce and NOT one solid piece of sausage. I questioned the mgr and he agreed it was made incorrectly. They waived our pizza on the bill which was very nice. Living in the dessert also creates a bit of a problem with the dough rising. The butter crust taste was there because they installed a special filtration system for the water but the crust wasn't as thick as it was back home. Lou has been open for 8 months and still has Chicago folks working at this restaurant. I am hopeful they will be able to work out their issues and make pizza again the way it should be made. If you want to send someone a pizza from Lou's, you must call the Chicago number to have it sent on dry ice. They do not ship from the AZ location. I did buy two frozen pizza's to take home and hope they are made correctly.