I have been under Dr Klausner's care over the years for several medical problems. He is very knowledgeable with his diagnoses and therapies and tells it like it is (no b.s.). From what I was told, a large part of his practice is workman's comp. I believe some patients are dissatisfied with their insurance/employer limits on claims and blame the doctor. I too have had to wait past my appointment time on a couple of occasions (some times/days are better/worse for scheduling). Most times I was seen right away or under 5 minutes because my appointment was at a "slow time". All I can say about that is HE IS WORTH ANY WAIT. I like his intelligence and straightforwardness. He is very caring and humanistic. I have gotten great care and have much confidence in this doctor. Seems like the non-workman's comp patients are extremely satisfied.