Star rating is based on the pizza crust. This is the closest you will find to a true Naples style crust. The ingredients in the various pizzas are decidedly North American but that's not a bad thing. We spoke to the pizza chef and it tuns out that he I from just outside Naples ( by Pompeii) an has been here for 6 months.
The ambience is very cozy with the low ceilings and open fireplaces. Obviously the wood-fire pizza oven adds to the charm. It seems more of a Fall/Winter place than a spring/summer. The room was full (Saturday nite) and the tables looked pretty tight but that wasn't an issue as we sat at the "chefs table" to watch the preparation prior to deciding what to order.
The staff seemed eager to help and more than once popped by to asked if everything was okay. Based on the previous reviews I was waiting for something negative but that wasn't our experience.