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  • I've had an unfortunate event occur because of getting my oil change at this Jiffy Lube. I drive a Subaru Impreza and after getting my oil change here last week, I had to get my car towed to the dealership in Savoy. Let me explain. When I got home from running a few errands with my daughter, I noticed a really bad burning chemically smell. I had my husband check it out when he came home and he noticed that they had overfilled the oil on our car. He called his friend, who used to be a Subaru mechanic at the dealership in California, and his friend said that it's harmful to drive the car overfilled with oil plus we should have it towed to the dealership here because it is common for people who change the oil on Subaru's to sometimes accidentally drain the differential front oil instead (the taps of both are right next to each other) and overfill the oil for the engine thinking it will compensate. And when that happens, that can totally ruin the car if you drive it, especially on the freeway. So we had it towed to Subaru and we called Jiffy Lube to let them know what was going on. The manager seemed pretty nice and apologetic and even went to the dealership to look at our car. It turns out that the differential fluid was not drained (thank goodness!!!) but the oil was overfilled! So the dealership drained out the oil and redid the oil change and didn't charge us. But we did get a $95 tow bill. Jiffy Lube refunded back our money from our oil change but would not help us tote the tow bill. Thus, even though the manager was nice. But still, due to their mistake, we're stuck with a $95 tow bill or you can say one heck of an expensive oil change with a load of problems! My husband had to cancel his dental appointment the next morning and miss some of work because of getting our car towed, etc. So we will not be coming back to this Jiffy Lube again. We will be going to the dealership for our oil changes from now on. It costs just the same and they know what they are doing.
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