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| - It got to the point of not being tolerable at my office the other day, so I go to turn on the A/C. Nothing. I had recently switched out the old dial thermostat to a digital one a few weeks earlier. I obviously am not at mechanically inclined as I thought because there was nothing-no fan, no air. Not good.
I called Steve and he returned my call promptly. I wasn't able to meet that evening, which he was willing to do if I wanted. Keep in mind, it was already 7:30PM. I'm not sure how many people have had A/C problems but, for those of us who have, we appreciate timeliness and good service. A short turnaround is generally a week. This is the time of year that people, like me, go to turn on their A/C units and find out they aren't working or need to be serviced before the summer heat. To say HVAC guys are busy this time of year is an understatement. That's how I found Steve originally as Lynn from Cool Guys doesn't service my area and was 2 weeks out. He recommended Steve and I went with him based on that because Lynn highly recommended him. Keep in mind I used my previous HVAC guy since 1998. I'm a loyal customer but had been skeptical of my old guy for a few years.
Steve and I both had a full schedule but he came over at my first available opening last night around 7:00PM. I was running late and let him know. When I arrived, he was already diligently inspecting the outside unit. It was in need of a few parts but Steve tried the old ones with me first to make sure we could salvage what could still be used. This guy is as honest as the day is long. On top of that, he's polite, considerate and has the utmost integrity while being outstanding at what he does. He explains thing so you can understand them and goes through each part of the problem so you are aware of what is being done. No sales pitch or pressure to buy a new unit, parts, etc. He has always had the right parts with him and they aren't aggressively marked up. I'm sure if you called around everywhere to price stuff out yourself, you may be able to find some parts the same price, some a few bucks less, and some a lot more. But, in reality, are you going to dive somewhere to pick the parts up yourself when you are sweating your butt off? Probably not. By the time you made the calls and drove their, you would be in the whole with your own time and money. Getting parts from anyone servicing your house or call is generally going to be a lot more expensive-A LOT. I've owned the same house since 1997(it was built in 1963), so believe me that I know what I'm talking about. The fact that Steve doesn't try to make money on parts speaks volumes about his character. If there was a Yelp award for being a great person, Steve would win it hands down. The guy is a Saint! Within 40 minutes, he had fixed and replaced the outside parts and rewired my thermostat inside. 41 minutes and it's blowing cold air!
Thanks Steve. You have serious good Karma coming your way. If you need anything with your A/C-having a problem, service call, new unit-I'd highly recommend calling Steve. It's one of the few things in life you will ever being completely happy you did.
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