I had a noon appointment and got there at 1203 because of an accident on the road. I was in the waiting room and sent a text at 1212. So at best my massage started at 1220. I felt like it went by pretty fast and when I looked at my phone it was 1257. I asked twice for her to apply more pressure and she would only do it for a couple minutes.
The guy who scheduled my appointment said they booked up fast because of the groupon deal. He and I actually talked a few times because of scheduling conflicts. I saw other reviews that said there were problems getting in contact with people, but that was not my experience.