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  • Had a problem with this store a couple weeks ago. Had a group of ten people, we waited 10 minutes to wait to seated! No one bothered to greet us or even to acknowledge us! We wrote corporate. Their new District manager call and acknowledge they had a problem. He stated that it would take 9 months to a year to fix the problems! He was a stand up guy. He sent me a letter that gave us 4 dinners and an apology! We used it yesterday for 2 dinners! We talked to the new manager! She and the Owner stated that they would honor the letter, only to the letter of what was stated! We ordered 2 dinners, 2 soft drinks and a dessert! Our "Free" Dinner ended costing us $16.00 after tipping our server! We ordered their baby back ribs. They were spare ribs, NOT BABY BACKS! They charge $18.00 each! Their portions for the food were very skimpy for the price! NOT A GOOD VALUE! They comped the meals, but charged for the drinks and the desert. Not a problem, but their attitude was less then nice and sincere! We think the Owner and the manager were Very Mean Spirited and resented the fact that they have a terrible restaurant and were called on it! Needless to say, This Owner and this manager has NOT LEARNED what good service is!! They deserve to go bankrupt and lose their business! We suggest you not patronize this very badly run restaurant until they get another Owner or becomes Corporate! Unless you like rude, terrible service and an an insincere attitude from management and ownership that resents doing the right thing with an aggressive, patronizing, manner! They act like they DO NOT WANT OUR BUSINESS OR OUR MONEY! NO PROBLEM!! They won't get either!! Mean Spirited Ownership - with an Bad attitude and a chip on their shoulder!! Avoid Applebees @ East Towne Mall, Madison, Wi!! Save your money and your nerves!
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