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| - The Flying Biscuit is a nice breakfast joint mired in horrible quality control and poor customer service.
We came in around 10:30a on a weekday to find a nice atmosphere and a half full dining area. Their menu has a good spread of healthier options like chicken sausages and turkey bacon, and listed many items as gluten free. I ordered the turkey hash, excited to try both their "famous" biscuit and moon dusted potatoes. My mother ordered the buttermilk blueberry pancakes.
After a short while, our food was delivered. The turkey hash was different, although it made for a good breakfast option with the savory turkey and gravy over the potatoes. The famous biscuit was fresh, but really just a good biscuit, nothing that would inspire you to order a dozen. The potatoes were also just well done potatoes. They had good seasoning without being salty, but didn't really blow me away. I did think that overall, the dish could have benefited from not having cheddar cheese melted on top of the eggs. It didn't add to the overall flavor of the dish and served only to make the dish unnecessarily "heavier" and overcook my requested over-easy eggs (which I was warned might happen from the waitress).
Now, from this review so far you're asking me "why only 1 star if everything was ok?" Well, when my mother's food came out the problems unfolded.
First, the waitress mistakenly ordered plain buttermilk pancakes instead of the blueberry pancakes. Fine, mistakes happen. But when asked about it, she first responded by saying "you said just buttermilk" in an accusatory and annoyed tone. When we all corrected her, she gave a halfhearted apology and attitude and asked if she could exchange it. Not wanting to be a hassle, my mother said it was ok, but just to get her some fresh blueberries to put on top.
Now... drum roll please, for the moment you've all been waiting for. After a little while, our server came by with the blueberries. Just when my mother was about to pour them over her pancakes, she noticed something; some little white spots dotted around the bowl. Weird, so she picked out one blueberry, and then another and then another until it became painfully clear that all of the blueberries in the bowl had MOLD on them (pic attached). And I don't just mean a little mold on one or two blueberries, I mean A WHOLE BOWL OF MOLDY BLUEBERRIES. I can see it now, Gordon Ramsey taking that bowl of living fungi and once living fruit, mushing his fingers into it and screaming "YOU'RE GONNA KILL SOMEBODY!" Likewise, at the same time, I wanted to warn everyone in the restaurant that the blueberries had been contaminated not only with visibly growing mold, but also the spores of all that mold (trust me, I've worked in a lab and mold spores are no joke).
As if I need to justify my problem with this even more, imagine being served that mess, cooked inside your pancakes unknowingly. This was a complete and blatant lack of quality control. The kitchen staff and manager had those rotting blueberries stocked, and then sent them out in a bowl where the waitress, without looking, served it to a customer for consumption. Again, in the words of Gordon Ramsey himself: YOU SHOULD BE ASHAMED.
ITS EVEN BLUEBERRY SEASON! WE LITERALLY JUST PICKED SOME FRESH!
When pointed out to the waitress that the blueberries were moldy and rotting, she gave a simple apology filled with her typical bad attitude and whisked the bowl away. Another lady came by after and simply offered another apology about the "mistake". No offer to comp the plate of a mere $6 short stack of pancakes, no further apology or explanation offered. No attempt was made to make this right. At that point, we were discarded as valued customers. The bill came and we were charged full price for our "wonderful" meal. Wow. I'm surprised they didn't charge us extra for the mold.
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