| rev:text
| - Did the Phoenician due to a spa/massage/champagne/cabana Groupon deal that was really too good to pass up. Decided to spoil a special mom for Mother's Day/Birthday...and take advantage of the cabana usage at the pool.
The first issue that I have is the front security guard guy told us where we could self-park...but it was actually far from the parking to the main entrance of the hotel. So he could have suggested that we valet it to get near the lobby entrance. Lucky for us that a guy driving a golf cart took us up to the lobby.
Second issue was when we checked in, I must have been one of the first customers to use the Groupon. So when you purchase this as a gift for someone, you need to tell them the name in which YOU purchased it under. They could not find me for 30 minutes, and told me that the cabana's were all taken. I started to stress because here I am thinking that this is going to ruin her present...
So the front desk lady was nice and disappeared for the 30 minutes to try and track down my reservation. Tick...tick....ticktick#$%$#$#$#$$$.....
Random guy comes out who is a manager? Not sure but I kindly (and yes I was NICE), I kindly ask him if he can check to see what is going on since our front desk lady is MIA. He looks at me and says that she is working on it and I ask him if he can at least go back and check on it. I never see him again. Tick..tick...#$%%#$#@$#$#$%#$%....what the F is taking so long...grrrr.....
Ok...deep breath....OH there she is...."So sorry ma'am, we couldn't find you in the system". Did you try the name that I booked it under? "No, but let me check"....."oh here you are"...."thank goodness"...YES, thank goodness!!
Fast forward to finally figuring out which pool and cabana were ours. The cabana gal was nice, and she took care of us. The cabana was nice, the pool was nice, and the rest of the trip was nice. I was informed that the spa/massage/champagne was excellent...and the rest is history.
Side Note: The lady working the slide kept asking us what our names were...everytime we went down the slide (and yes I am a grown-up), but why ONLY us and WHY for the love of god, did she ask EVERY time? I don't know.
3 stars due to first impressions and random weird slide lady, but overall I might consider going back now that I know what to tell them if I ever do book something under my own name again.
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