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  • I've given this place many chances, primarily because I live so close - but unfortunately they have consistently disappointed. Most recently I called an order in and was told 20-25 minutes. I show up after 25 minutes and I'm told they're very backed up and it would be another 25 minutes. *sigh* ok...typical BWW. So wait another 25 minutes and go back in...after standing and waiting for 5-6 minutes with no one so much as asking if they can help me, I again ask if my order is ready. I'm told again they're backed up and to wait another 25 minutes...really? Fortunately the gentleman who was also there waiting for his order heard me say my name and HE had to tell the employees "No wait, I heard them call that name a few minutes ago". Sure enough, my order was in fact ready but the overly competent employee were apparently too lazy to check and figured it was just easier to tell me to wait again. Add this onto the other times my order has been wrong, constantly being shorted on the ranches I'm charged for and yeah, pretty pathetic. Only reason I give 2 stars rather than 1 is because when I do finally get my food it's typically pretty good...but the negatives well out weigh the positives.
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