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  • I just got a SECOND rent increase letter from them. I'm fed up. We got our 10'x20' unit for $313/month + tax and insurance. Our first increase was 7.6% after 6 months. Just to give you an idea regular rent increases are capped at 2.5% per year according to the Ontario Landlord and Tenant Act. Then I saw them advertising the same size the unit for $299/month, but when we called to ask why the difference they said that unit is on the SECOND FLOOR. NOWHERE On their website does it say that; no small print, no astrix, I have a screen shot of it. When we first signed up we were never told about any difference in price or premium storage locker locations, only different sizes. If you complain you'll get a non-answer from Alex Dubinsky, Regional Manager. His response to my email was: "Rent increases, as well as pricing, are based on many various criteria. One such item is our operational costs which would include items such as heat, electricity, insurance taxes etc. Our prices fluctuate and the current market rate for a comparable unit is now $350.99 per month. The rate which you rented your unit at was the going rate at the time of your rental." Um, at what point did electricity increase 7% !? I have the entire communication if you're interested, but long story short, don't get sucked in with "first month free". Our rental rate for a 10'x20' unit went from $313/month to $371.96/month in 18 months. Their contract (which doesn't say anywhere which FLOOR the unit is on) stipulates that they can increase your rent at any time, for any amount. I would warn everybody to be aware of their bad business practices, and of course always read what you sign. We assumed they were nice people and that the contract was a formality. Life lesson learned. Also their insurance is mandatory and basically doesn't cover anything. Find somewhere else to store your stuff. I haven't received a customer satisfaction survey, I wonder why. OH I almost forgot; they advertise that their 10'x20' unit will fit the contents of a 3-bedroom house, it doesn't. And the BBB won't help you. Makes me just want to go and live in the woods, enough with this garbage.
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