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  • I came here because I got a sweet deal on a 2 bedroom suite for $99/night. WELL, this place sucks. We were here for 3 nights and got maid service ONCE after asking for it two times. The staff is not very friendly, nor helpful. The gym sucks, too. The machines were old and there were tons of kids in there horsing around making the gym experience beyond awful. The suite was okay. It was pretty large with a full size kitchen (that we didn't necessarily use). The pillows sucked, way too soft in my opinion. I ended up stuck at the Asada bar on New Years Eve b/c my ID and credit card got lost, so I couldn't go to the W Scottsdale NYE party. Apparently, the hotel found my ID/debit card and didn't even call me! They called one of our guy friends who happened to be staying at the hotel that same weekend.. My friend became friends with the van driver (they had a free shuttle service that took you anywhere as long as it was within five miles of the hotel) and apparently he found my ID in the back of the van. He didn't even call me (the guest, who's name the room was under)! He called my friend who then called me. Talk about horrible customer service? I then had to call the hotel and be like, "Sooo, I understand you have my ID??" They were supposedly sending it to my office, although that was 7 business days ago, so it's doubtful my ID and debit card will actually show up. This place sucks and I won't be returning.
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