I have been a fan since I discovered Habit Burger, until about a month ago. I got a burger that just didn't seem up to the usual quality, there were full chunks of lettuce instead of the usual finely cut and the burger was very sloppy and just tasted different then what I have always gotten. Last Friday, I decided to give it another try and chose a salad. I got back to my office and started to eat it but was surprised when I tried to take a bite of the chicken and it was very tough and rubbery. Upon closer look, I found the chicken under cooked and very pink in the middle. I immediately tried to call and the recording said to visit the web site to contact, which I did. After receiving no response for a couple of days, I again sent another message through the web site. I have yet to hear anything back after a week. Knowing that customer issues are not addressed has changed my view of Habit, which was always very highly spoken of, now it's just disappointing.