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| - I have visited this establishment three times in the past month, so obviously the food must be good enough, which it definitely is. I personally enjoy their salads, which are fresh and tossed with just the right amount of dressing. Their pizza is 8 slices, and large enough for a small family to share. The place is clean and neat, and the ambiance is just incredible.
The staff is less than impressive. On each of my last three visits, I have particularly had bad experiences with the cashier. The first time she mistook my order and did not charge me for a third drink (I ordered a kids meal and three extra drinks, she mistook the drink that came with the kids meal as one of the extra three). When I grabbed my fourth drink from the fridge and turned to leave, she yelled "Ma'am, you have to pay for that!" As if my paying $60 for lunch suggested I was trying to lift a juice box. To top it off, she had me go to the back of the line to pay for the drink. I let it go.
On my second visit, she mistook my order again. No big deal. We corrected it then and there. All was fine, but not the best, because I couldn't help but think "Really, same person... Again?!"
Last weekend, I went for a third visit after a long afternoon of roaming the preserve. I placed my order, and believe it or not, the same woman mistook my order. I had to repeat it slowly and holding the most uncomfortable eye contact... ever. At this point in my review, I feel completely confident in stating this person undoubtedly recognized me, and had absolutely done this on purpose, because such stupidity is just not possible. Anyways, we had lunch. Washed our hands, made it down the elevator with a stroller, 5 children and friend, when my oldest realized he dropped some money at the table. We all rush back up to look for it. Alas, it was gone. I held the door as all of my tribe walked out of the restaurant, but my oldest B-Lined to the cashier. He asked her if she had found any money laying around, and she had the nerve to lean over the counter and say "Honey, no one is giving you money here."
To the establishment's management, unfortunately, I will no longer be giving my money to the rude, smart mouthed, but none the less beautiful, young woman at your cash register.
Your food is great. The price is appropriate and the variety of food is healthy and tasty. But, the general customer service has left this mom feeling very disgruntled. Luckily, the Springs Preserve allows for food and drinks to be brought in.
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