I love sushi and SO WANT to love this place. I've eaten here at least a dozen times in 2015, and every time I leave I'm literally shaking my head saying "never again." The irony is I quite like the food. It's the service that I find terrible and I believe it starts at the management level. No one is ensuring that everything is going as it should. In fact it's hard to determine who the manager is because no one seems to be in charge.
Employee turnover seemed very high last year as there never seemed to be a familiar face when I'd sit down.
I saw the gamut last year from dirty dining areas (the patio chairs were in dire need of replacement for most of the year), deeply stained concrete in need of a washing, cockroaches running around the patio (I'm not exaggerating). A word on the cockroaches... The servers have acknowledged them explaining nothing can be done as the patio is outdoors.... I've eaten outdoors countless times at many other places and I have never seen anything like this.
There's a bus station for dirty dishes outside on the patio that seldom gets picked up, so dirty dishes pile up. Many of the wait staff are poorly trained if at all, orders forgotten and even our table forgotten entirely. More than once did they seem short staffed as servers run breathlessly trying to keep up.
I do not enjoy writing a negative review. I was raised in the restaurant industry and I think it's one of the hardest businesses to operate. However, from everything I've seen, the issues at this restaurant start at the top. This place has massive potential... and it's being missed. If they could understand and deliver what good (not even great) service was, they'd be doing better than they are.
I've not visited in 2016, and I won't be back, but I've been motivated to share my experiences after hearing a friend express their recent disappointment there.
I WANT to eat here. I like the food here.... I just can't bring myself to support a restaurant that doesn't seem to care about the customer experience.