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  • Went to GV Lock on Thurs 6/21/17 at 8am-ish to fix a frozen Schlage dead bolt keyway. The keyway repair was pretty quick, but they gave it back to me with a much shorter "paddle" (piece that overlaps the paddle on the other side of the door to engage the deadbolt). I asked about the shorter paddle, was told it was fine, paid $25, got no receipt ("receipt maker was broken"). Went home to reinstall the repaired lock and sure enough, the paddle not only didn't overlap, but was short of even touching the dead bolt mechanism. I went back to GV Lock, same guy at counter, explained the problem....he goes behind the "pony" wall that's behind the counter...rustling around materials..."can't find anything here", asks a delivery guy who's about to leave where something could be found. I asked if I could just get my original part and money back, I'd find another source for the repair..."I don't have your parts, I threw them in the trash and I'm not going to dig through the trash...this Lock is from Home Depot, it's junk and we don't sell this crap. You're here just making trouble for people trying to help you." Couple minutes of silence while banging around behind the pony wall..."Here u go, this will work. This is just junk, we don't sell it here". The paddle had been replaced with another paddle roughly the same length. Sure enough, it did not work when reinstalled. Headed for ABC Lock on Sunset Rd.....they knew what the problem was, had the correct part in stock, 5 min in and out. Reinstall much easier...when the "paddles" Line up and overlap correctly, the bolt holes line up too...:) GV Lock is blocks from my house, ABC Lock about 6 miles...I'll drive the extra distance for the service and attitude.
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