My experience was as per usual with renting a car. I got a new VW Beetle to drive!! The report I had before renting, was that there was NO damage to the car, such as dings or scrapes.
There were THREE obvious scratches, deep enough to show the metal (or plastic) underneath. I was smart enough to take pictures of these before I stepped foot (or butt, as it were) in the vehicle, for proof, just in case they tried to tell me I scratched the car myself. My time/date on my photos just might save my hash.
My only beef is that I wasn't informed of the $200 refundable fee for using a debit card. It wasn't on my paperwork anywhere. I am still waiting for the refund (got it in a couple of days.)