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  • I took my friend to the Mercy Gilbert Emergency Room and I was very surprised at how callously she was treated. She was in severe pain and was placed in a bed about 10 feet from the nurse's station. While she lay suffering, the nurses were loudly discussing their weekend plans without any regard for her. "I'm going out with Josh tonight!" "I've been checking flights for my trip." When I requested a cup of water for my friend, they told me no and instructed me to get back behind the curtain. This went on for an hour and these nurses couldn't have cared any less. I was further shocked when the hospital's Director of Customer Experience told me that the hospital is known for pain management. I almost laughed out loud. If you have the choice to go to a different ER, do it.
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