Well airport food isn't known to be great, but when you leave wishing that you got an old pre wrapped sandwich instead, that is not a positive thing. My wife and I went here for breakfast on a long layover. We both ordered omelettes. My wife described them best saying "it felt like I was eating a sponge". Add on some worse than average service and it equals one star. You are better off at literally any other option in the Charlotte airport.