I bought a living social for this company it took me a few days to get someone on the phone to make the appointment for the facial. The facial was good but nothing special at all (you get what you pay for), did not do any extractions or steam. She only used a wet washcloth and put a mask on (just like the other reviewer mentioned). Also they look very unprofessional as I arrived earlier but the therapist arrived 15 minutes late and left me another 15 minutes laying on the bed before starting the procedure. There was another couple there waiting and there seemed to be a problem with their booking too. The people are nice, but I wish they could be more organized, that's probably why they are starving to bring more customers thru grupon/living social deals.