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  • I'm coming from a place where money has a particular importance, however Customer Satisfaction prevails. Unfortunately it is not the concept of Luxor's staff. When we checked in, Dennys, the front desk agent, was laconic with us and without any explanation he gave me a room out of the Pyramid, which I had reserved one for the Pyramid. So, since our flight was going to be a little bit after 7, we asked for late check out, he gave us either 1 pm, 3 pm or 6 pm choice...we chose 3 pm. On the day of check out we learned from the airline that flight had be delayed until 11:30 pm, when we went to the front desk to request the check out at 6 pm, the guy at the counter told us there was not a choice for 6 pm, if we wanted to do any later check out we needed to buy the whole day ($200)..of course, we decided not to do it. Luxor, your customer service is deceiving and lacks empathy.
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