Refuge is the second climbing gym I have ever visited (first gym in Vegas) so there's not much I can compare it to but I love it so far. The staff there is friendly, attentive to any questions I (or other climbers) may have, and when I've had issues in the past they assisted me promptly and professionally. Can't complain.
The restrooms are clean, the weight area is organized, pretty cool place over all.
The mats are a little more stiff than the other gym I went to in California, but they do help break falls. I've fallen from the top and even after a couple of days surprisingly my legs aren't hurting from it.
I recommend it.