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  • Today was mine and my family's first experience with smash burger. We decided to use the online ordering and pay in advance and pick up at a certain time. That feature was nice and they had it all ready by the time I got there to pick it up. Or so we thought all of it was ready and there. We got home to realize that the salad dressing for one of the salads was missing and we were missing a smash fry as well. These are both small items , but still frustrating since, to correct this issue, we would have to get back in the car and return to where we had just came. With NCAA final four happening - who wants to do that? And I'm sure the smash fry tastes glorious - but I was shafted from that experience unfortunately. Secondly, we got two house side salads and they looked completely different. There wasn't any consistency. One salad looked to have all the toppings while the second one just had lettuce and nothing else. Pretty disappointing. And since I didn't have dressing - I have to wait until I go to the store to get some. Thirdly, the chicken sandwiches we got was explained as 'they flattened chicken and threw it on a George foreman grill'. There was no marinating and it was about the thickness of a piece of paper. There were times my friend was eating the sandwich and could not even tell if he was getting any chicken. I would say that I would likely not go here again just from this one experience. The burger that I had tasted fine and wasn't bad quality - but not worth the price considering these pit falls.
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