Like other commenters, I've seen this place make a stark decline over 2015. However, after giving it another try, the staff seemed to be reorganized and much more efficient. I actually called corporate over this store a few times to complain about the staff, but they have definitely shown improvement. The food is always good and they're accommodating to special requests, which I always appreciate. I'm glad to see that their newer staff is making an effort to fix the place!