We arrived at 12:40pm for a scheduled appointment at 1:00pm. At 1:10pm we were assigned a room to follow up on an X-ray. The doctor finally saw us at 2:05pm. Unfortunately the X-ray (which we informed the nurse we here to discuss) was not ready and available to the doctor. This led to another 15 minute wait. The doctor was and has been very kind, understanding, and professional. The balance of the staff we've encountered are quite the opposite. Very disappointing.
We will continue to come here because the doctor is top notch. The wait times and the poor staff quality could sway us into finding a new facility if these problems persist.
The doctor is 5 star, the staff a 1; I dropped a star due to excessive wait times.