Bobby Lane pierced me yesterday and it was such a pleasant experience. He was kind and patient in answering my questions and made the painful process undaunting and seamless. He explained the aftercare thoroughly. I have a lot of piercings and tattoos and have dealt with a lot of rude piercers in my day, but everyone at the shop was so helpful and polite. It's a pleasure coming in and talking to the guy at the front desk (I didn't get his name), who is also extremely knowledgeable and Not Rude. I'd recommend anyone to HTC for their professionalism and know-how, and they don't gouge you on price. Overall the perfect experience! Thanks, guys!