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  • If the dealers at Bell Road Toyota tell you that their customers rate them as excellent it's because when they do their phone surveys the first question they ask is, "Would you rate your dealership experience excellent across the board?", if you say no they hang up. The unhappy opinion doesn't count. Our dealership experience was horrible! We were cheated on our trade, lied about prices and were guilted into purchasing a car by our "Best Friend" Ruben. These are all things we never thought we'd fall for but did. We spent 4 1/2 hours at the dealership because no matter how many times we tried to leave, explaining to them that we are a military family and couldn't afford what they were offering, we were repeatedly told to wait while they worked out our "Amazing" deal ($3,000 down, $410 a month for 84 months not including gap, not such a great deal especially when we refinanced for $412 for 72 months including gap with our bank). The day after we signed for the car we realized that we'd been had, no one explained anything of the financial stuff to us and when it was time to sign we were so tired we didn't pay close attention to the deal. We called te dealership less than 24 hours later and were avoided for 4 days and everyone, including their customer service rep Tom said was nothing anyone could do, we'd have to talk to GM Bob. After days of leaving messages and being told Bob would call and receiving nothing we finally got ahold of him and he told (yelled, actually yelled!) at my husband that the deal was done, we signed, Arizona law said it was ours... Gist of it, we we're S.O.L. Every person we dealt with after we signed was rude, a lot of cutting you off when you're talking because after the deal is done the Customer is always wrong. I wouldn't recommend this dealership to anyone. Ever.
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